Biennial Global Ageing Conference

Preliminary Program

Program Themes

This is Long Term Care 2019 includes sessions related to the following themes (click on green + circle to review the sessions):

Dementia – Thought Leadership and New Care and Programs for Dementia Clients

Are Secure Neighbourhoods in Long Term Care Helping or Harming?

In this session we will focus on the common practice of offering specialized “secure” areas with locked doors to support people living with dementia. We will reflect on what creates true security and you will learn some simple things that can transform these spaces to support true physical and emotional security.
Dr. Emi Kiyota, Founder and President IBASHO, Canada
Heather Luth, Dementia Program Coordinato,r Schlegel Villages, Canada
Dr. Allen Power, Schlegel Chair in Aging and Dementia Innovation, Schlegel-UW Research Institute for Aging, Canada

Co-Designing Tools to Support Partnerships in the Dementia Care Triad with Care Providers, Caregivers and Persons with Dementia

Join us for an interactive and participatory session. We will share co-designed tools, processes and insights from a novel process with caregivers of people with dementia and care providers to support meaningful collaboration in LTC settings and strengthen partnerships in the dementia care triad.
Bilal Khan, Research Associate, SE Health Research Centre, Canada
Heather McNeil, Senior Research Associate, SE Health, Canada

Dementia, a Complex Problem Requiring Comprehensive Solutions

It is estimated that by 2031, over 1.4 million Canadians will suffer from Dementia. Dementia is complex, solutions must be comprehensive.  SE Health will share their journey to address these challenges with great partnerships working towards a future for individuals and their families as they age well with dementia.  ​
Mary Lou Ackerman, Vice President Innovation, SE Health, Canada

Emergency Preparedness – Disaster or Emergency Operations and Management Excellence

Anticipating and Managing Violence in Senior Care

Violence, whether caused by residents, staff, or families, is alarmingly common in senior care.  We will explore why senior care settings are vulnerable to violence; review laws designed to manage violence; consider the tension between caregivers’ duties to residents and self-preservation; and explore potential differences between countries in coping with this problem.
Pamela Kaufmann, Partner, Hanson Bridgett LLP, United States
Gabriela Sanchez, Shareholder, Lane Powell PC, United States

Managing in the Face of Disasters: What Can We Do to Support Vulnerable Older Adults Before, During and After Disaster Strikes

The negative impacts of disasters on older adults suggest that there are opportunities for improvements in disaster planning and management. This session will present results from a systematic review of effective disaster preparedness strategies for individuals, caregivers and organizations. Twenty-five recommendations were developed based on findings from the systematic review.
Samir K. Sinha, Peter and Shelagh Godsoe Chair in Geriatrics and Director of Geriatrics, Sinai Health System, Canada
Shionne Hitchman, Research Assistant, Sinai Health System, Canada
Nicoda Foster, Project Manager, Sinai Health System, Canada

Rebuilding a Reputation After Disaster Strikes

An organisation is only as good as its next media headline. Learn about two major failures in trust and the impact on the communities involved and how the trust was rebuilt. It is possible to rebuild a brand and create a successful business.
Stuart Shaw, General Manager, Village Baxter, Global Ageing (IAHSA), Australia

Health Human Resources – Workforce, Leadership Development, Culture Change and Staff Engagement Solutions in Action

Collaborative Leadership Innovations: The Primacy of Relationship for Bringing Out the Best in Teams to Transform Aging Care

In this session, collaborative leadership models are illustrated and experienced interactively. Ontario Centres for Learning, Research and Innovation in Long-Term Care highlight initiatives that apply collaborative leadership principles which are offered as illustrations of practices in action in panel discussions, networking and reflection opportunities. Delegates can link ideas to their own team practice settings.
Michelle Fleming, Knowledge Broker, Bruyère Centre for Learning, Research and Innovation in Long-Term Care at Bruyere, Canada
Tammy Cumming, Manager, Schlegel-UW Research Institute for Aging (RIA), Canada
Shoshana Helfenbaum, Interprofessional Educator Ontario Centres for Learning, Research and Innovation in Long Term Care, Canada
Raquel Meyer, Manager, Ontario Centres for Learning, Research and Innovation in Long-Term Care at Baycrest, Canada

Developing a Practical Framework for Measuring Culture Change in Ontario Long-Term Care Homes – A Pilot Project

This workshop will feature the Framework for Culture Change Measurement, a tool based on process and outcome measures that are sensitive to culture change. The Framework can support ongoing culture efforts by measuring impact (based on quality indicators), informing operational plans, and demonstrating return on investment.
Susan Brown, Director of Research Coordination and Research-Practice Integration, Schlegel-UW Research Institute for Aging, Canada
Jaimie Killingbeck, Director of Quality and Innovation, Schlegel Villages, Canada
Andrew Costa, Schlegel Research Chair in Clinical Epidemiology and Aging, McMaster University, Canada

Engaging Tomorrow’s Long-Term Care Workforce Today

Learn from the Ontario CLRI about a range of novel strategies to engage and educate a new generation of healthcare workers: intergenerational programs that bring high school students into long-term care, intensive internships for undergraduate students, and others that offer interprofessional education on-site in long-term care homes.
Tammy Cumming, Manager, UW-Schlegel Research Institute for Aging, Canada

Family Fortune: A Serious Educational Game to Foster Family Engagement in Care Planning and Effective Team Resource Allocation

This session explores using Serious Educational Games (SEGs) in training of LTCH care teams.  Details about the SEG “Family Fortune” will be provided including background, learning objectives, methods, data collection and evaluation. Delegates will play the game in real time to experience and reflect on SEGs as educational tools.
Shoshana Helfenbaum, Interprofessional Educator, Ontario Centres for Learning, Research and Innovation in Long Term Care, Canada
Daniel Galessiere, Interprofessional Educator, Baycrest Health Sciences, Canada
Raquel Meyer, Manager, Baycrest Health Sciences, Canada

From Training to Learning at Benetas – Our Journey

Participants will hear from leading Australian aged care provider Benetas, on how it flipped its Learning and Development approach from old fashioned training to a focus on increased capability without increasing the spend.  Successes and challenges will be explored with practical ideas on how to be a true learning organisation.
Andrew Jamieson, Learning and Organisational Development Manager, Benetas, Australia

It Takes a Village! Transforming Perspectives to Boost Workforce Opportunities

Rather clinical or administrative, it is well known there is a shortage of health professionals competent and interested in working with older people. From the viewpoint of an urban academic institution, learn how a multi-phase, four-year research project introduced unexpected perspectives and opportunities for collaboration to assist with improving workforce issues.
Amy Dore, Professor, Metropolitan State University of Denver, United States

Leadership Capability Framework – Supporting Leadership Potential

Mercy Health’s Leadership Capability Framework has truly enhanced organisational culture through empowering our 9,000 strong workforce to harness their strengths and realise their leadership potential. The benefits reaped across the full spectrum of Mercy Health’s people processes will be presented.
Kate McCormack, Executive Director People, Learning & Culture,Mercy Health, Australia

Living and Learning with Dementia

In a unique practicum, psychology major students from a nearby college were paired with individuals in a supported living unit, in order to study the daily physiological, social and emotional challenges of living with dementia. Learn how your facility might benefit from such a class.
Robin Scully, Director of Wellness Center, Lasell Village, United States
Elena Ceban, Supported Living Manager, Lasell Village, United States

Project ECHO Care of the Elderly-Long-Term Care

This poster will introduce ECHO Care of the Elderly-Long-Term Care, an educational program that uses video conferencing technology to build capacity of primary care providers and interprofessional team members while promoting multi-dimensional learning.
Lisa Sokoloff, Manager, Training & Simulation, Baycrest Health Sciences, Canada
Sid Feldman, Executive Medical Director, Residential and LTC Program and Chief, Department of Family and Community Medicine, Baycrest Health Sciences, Canada
Andrea Moser, Associate Medical Director, Apotex Nursing Home and Chief Medical Information Officer, Baycrest Health Sciences, Canada
David Conn, VP Education, Baycrest Health Sciences, Canada

Re-Framing Dementia; A Leadership Call To Action

This session will share a revolutionary new model of leadership development that invites participants to learn from advocates living with cognitive change to redesign environments, practices and the cultural shifts required to lead innovation in aging services. We will share LiveWell LeaderShift program components, potential impacts, and lessons learned.
Jenna Weiss, Director of Learning, LiveWell, United States
Laurie Scherrer, Dementia Advocate/ founder of, Dementia Action Alliance/, United States

Safer Care for Older People in Residential Environments: SCOPE

This presentation will give the preliminary results of a pilot project which aims to empower and enables care aides to get lead quality improvement projects for nursing home residents. factors which either help or hinder successful quality improvement and the results of the pilot project will be discussed
Adrian Wagg, Capital Health Professor of Healthy Ageing, University of Alberta, Canada

Significant Learning Through Geriatric Internships – A Retrospective Analysis

This presentation will discuss the importance of significant learning in student geriatric internships. The results of a program evaluation survey of the internship will also be shared, by providing a retrospective analysis on interns’ self-reports on their experience and the subsequent impact on their skill, academic and career development.
Daniel Galessiere, Interprofessional Educator, Baycrest Health Sciences, Canada
Shoshana Helfenbaum, Interprofessional Educator, Baycrest Health Sciences, Canada
Jenniger Reguindin, Interprofessional Educator, Baycrest Health Sciences, Canada
Raquel Meyer, Manager, Baycrest Health Sciences, Canada

The Maximizing Ageing Using Volunteer Engagement Plus (MAUVE+) Program – Delivering Enhanced Patient Care and Improving Quality of Life Through the Structured Use of Volunteer Services

Older Canadians currently represent only 17% of the population but 42% of inpatient hospitalizations and 60% of overall hospital days. This session presents Sinai Health System’s MAUVE+ program, which improves patients’ quality of life, increases staff and volunteer satisfaction, and derives value through the structured use of volunteer services.
Samir K. Sinha, Peter and Shelagh Godsoe Chair in Geriatrics and Director of Geriatrics, Sinai Health System, Canada
Alfiya Mukharyamova, Research Assistant, Sinai Health System, Canada
Nicoda Foster, Project Manager, Sinai Health System, Canada
Vicki Lau, Elder Life Specialist, Sinai Health System, Canada

The Person Centredness Journey: Our Story of Success

This homes exciting journey from institutional to social model of care came with many highs and lows. Participants will gain practical insights in how to make this transition with educational strategies, structural/process changes, creating momentum, and measuring effectiveness to drive change.
All levels benefit from this program that respects generations and multiculturalism of the people we serve.
Matthew Braun, Regional Manager of Education & Resident Services, Revera Long Term Care, Canada
Tara-Lee Yakielashek, Executive Director, Beacon Hill Lodge, Revera Long Term Care, Canada

Virtual Learning Environments to Transform Workforce Supply and Expertise in Seniors Care

Virtual learning environments can be used to augment student clinical placements and specialty workforce development in aging and dementia care. This session describes the development and pilot of a virtual learning environment and its implications for collaborative interprofessional gerontological education and continuing professional development.
Wendy Ellis, Chair, Sally Horsfall Eaton School of Nursing, George Brown College, Canada

Health System Optimization – Leveraging Technology and Data to Improve Outcomes and Gain Efficiencies

Building on a BASE™ of Success: An Exploration of the Five Factors Influencing the Success of an eConsult Service in Long-Term Care

Excessive wait times and challenges accessing specialist advice remain a significant problem in long-term care. eConsult is a web-based service proven to improve access to specialist advice. We will present evidence on the factors influencing its success in long-term care: population health, patient (resident and caregiver) experiences, provider satisfaction, cost reduction, and policy engagement.
Clare Liddy, Clinical Scientist, Co-Executive Director Ontario eConsult Centre of Excellence, Ontario eConsult Centre of Excellence, Bruyère Research Institute, Canada
Peter Tanuseputro, Scientist, Ottawa Hospital Research Institute, Canada
Jim LaPlante, Caregiver Advisor, Bruyère Research Institute, Canada
Celeste Fung, Medical Director, St. Patrick’s Home of Ottawa, Canada

Data Driven Organizational Improvement

Data and quality measures are inexorcably linked today in health care.  This session explores how data can be used, including benchmarking, to inform organizational strategy and develop organization capacity which achieve patient outcome, financial and market goals.  An example highlighting the 5th ranked SNF in the US is included.
Samir K. Sinha, Peter and Shelagh Godsoe Chair in Geriatrics and Director of Geriatrics, Sinai Health System, Canada
Reginald Hislop III, Managing Parter/CEO, H2 Healthcare, LLC, United States

Disrupting the Status Quo While Creating a Culture of Innovation. Transform Your Organization Data into Quality Outcomes and Operational Success

Embracing change in today’s growing senior service marketplace, leaders must leverage organization data as the foundation for change.  This presentation guides leaders through innovative clinical/operational data solutions, highlighting specific case examples from a national health care provider and a data implementation resource, targeting strategies to transform your organization’s future.   ​
Anthony Laflen, Director of Data Analytics Consonus Healthcare / Marquis Companies, United States
Lisa Thomson, Chief Strategy and Marketing Officer, Pathway Health Services, Inc., United States

Forging Collaboration and Improving Access to Geriatrics with eConsult: A Workshop for Clinicians Who Are “All Alone”

Many LTC clinicians have no access to specialist support in geriatric psychiatry, medicine or clinical pharmacology. This interactive and lively workshop introduces GeriMedRisk and highlights geriatric clinical pharmacology and geriatric psychiatry pearls to clinicians who provide care to older patients with multimorbidity, polypharmacy, and mental illness irrespective of location and existing resources.
Joanne Ho, Physician, McMaster University/GeriMedRisk/Schlegel Research Institute for Aging, Canada
Sophiya Benjamin, Physician, McMaster University/GeriMedRisk, Canada

Mobilizing Long Term Care Front-Line Staff for Better Outcomes

VH DOCit is a “Team Dream” resulting in sector-wide innovation. By mobilizing long term care front-line staff for better outcomes, this mobile application has the potential to report on system-wide data/work load management related to long term care homes, and contribute to better staff well-being and consistency among healthcare facilities.    ​
Andre Vandenberk, Chief Innovation Officer, VitalHub Corp., Canada
Debby Riepert, Chief Operating Officer, Trinity Village Care Centre, Canada

Where do Long-Term Care Home Residents Receive Specialist Physician Care? A Population-Based Retrospective Cohort Study

This presentation will explore time trends over 10 years of specialist physician visits to LTC residents, both in and outside the LTC home, including an evaluation of when and where specialist care is delivered during the end-of-life period. Health and demographic determinants of receiving specialist care will be highlighted.    ​
Nicole Shaver, Research Assistant, Bruyère Research Institute, Canada
Julie Lapenskie, Research Coordinator, Bruyère Research Institute, Canada

Novel Models of Care or Services: A Showcase of Innovative Models of Care from Across the Globe

A Peer-Led Model in a Novel Falls Prevention Education Program for Community-Dwelling Seniors: Perth Australia together with Detroit Michigan, USA

A peer-led model in a falls prevention education program was designed. Adult learning principles and health behaviour change theoretical framework model was used for this novel contemporary four-step process.  The primary mechanism was tailoring and personalising the information delivered to foster the seniors’ perception of personal relevance of falls prevention.
Linda Khong, Adjunct Research Fellow The University of Notre Dame, Institute for Health Research, Australia, United States
Latonya Riddle-Jones, Assistant Professor and Medical Director, Wayne State University School of Medicine, United States
Jennifer Mendez, Associate Professor, Wayne State University School of Medicine, United States
Anne-Marie Hill, Associate Professor, Research Curtin University, United States

Age Friendly, Accessible Cities and Towns: Improving our Lives While Increasing Senior Living Development Opportunities

If cities and towns are your “oyster”, should they be planned to accommodate the needs of all individuals including the ageing and those of all abilities and disabilities?  We believe they should, and will show that people of all ages and businesses alike will potentially benefit.
Todd Hanson, Principal, JSA l Architects Interiors Planners, United States
Andrea Burns, Direcor of the Age-Friendly Boston initiative for the City of Boston, City Of Boston Commission on Affairs of the Elderly, United States
Ruth Neeman, AIA Principal, LWDA Design INBc., United States

Belong – Your Life, Your Pace, Your way?

This session will cover:
–  The effectiveness of the Belong model and opportunities for development
–  How living in a Belong village positively impacts on residents’ quality of life
–  How a Belong can be embedded into a community and positively impact on the neighbourhood
–  The staff perspective on how the Belong village environment impacts on service delivery
Tracy Paine, Deputy Chief Executive/ Development Director, Belong Limited, United Kingdom

Broadening the Narrative to Consider What Makes Us Well in Aged Care: The 10K Project: A Community Well-Being Approach

The 10K Project is working to engage with all resources and networks within 10ks of the home. Both within the village and into the wider community, we are harnessing mutually beneficial relationships with everyone from wellness groups to arts and historical societies, schools, universities, gardening groups and grower’s markets.
Helen Emmerson, CEO, Southern Cross Care (NSW & ACT), Australia

Chief Medical Officer: A Novel Model of Service Toward Clinical Excellence

The Chief Medical Officer is a brand new role in the long-term care sector in Canada where an effective physician leader can encourage collaboration between all members of the healthcare team to improve the quality of care provided to residents.
Rhonda Collins, Chief Medical Officer, Revera Inc., Canada

Creating an Elder Abuse Shelter: A Global Model For Local Intervention

Join us and learn how a commitment to developing one shelter program within a long-term care facility in 2005 became the catalyst for a global shelter movement, changing the very nature of our communities’ approach to elder abuse prevention and intervention “The Harry and Jeanette Weinberg Center for Elder Justice”.
Gwendolyn Graddy, Medical Director, PACE Southeast Michigan, United States

Creating Unlimited Options For Aging; The Impact of Community-Centered Living

Community-centered living brings together important principles of social interaction that not only combat isolation for all ages but can lead to a paradigm shift in how we care for and interact with each other. This shift can then lead to the elimination of institutional thinking and design.
Joe Carella, Executive Director, Scandinavian Living Center, United States

Disrupt Aging: Five Innovative Lessons Learned from the Global Aging Network

The next generation of seniors are expecting a different experience than Grandma has in the nursing home she lives in.   This interactive session will leave delegates with a sense of practical examples that can be applied to their current organizational realities to drive innovative change and prepare for the future.
Dan Levitt, Executive Director, Adjunct Professor, Tabor Village, UBC, SFU, Canada

Going Beyond Age and Income: Understanding Your Community’s Psychographic Profile

United Methodist Communities of New Jersey conducted a study to understand and correlate the profiles of the residents with the population at large to determine where and how to best reach potential residents. The results of this study will be shared along with key insights that each participant can apply to their own communities.
Derek Dunham, Vice President Client Services, Varsity, United States
Robbie Voloshin, Corporate Director of Marketing, United Methodist Communities of New Jersey, United States
Martin Pacino, Senior Director of Research & Insights, The MSR Group, United States

Leonard’s Life – An Examination of a Life Lived in Long-Term Care: The Social World of Young Residents

This presentation will explore the experiences of a younger male resident, who has lived in a Long-Term Care facility from the age of 18 to his present age of 62, examining his perceptions of his social world and the perceptions of those who care for him.
Sara English, PhD Candidate, University of South Carolina, United States

Multi-Stakeholder Collaboration in Long-Term Care – A South African Perspective

A sustainable model for LTC inherently requires a holistic and inclusive approach by a variety of stakeholders.  In order to position countries in Africa to be adequately prepared for the need for LTC, traditional models of funding LTC will need to incorporated into contemporary initiatives which positions key stakeholders differently. This presentation will provide insight into the stakeholders and role-players in LTC in South Africa.
Femada Shamam, CEO, The Association For The Aged (TAFTA), South Africa

The Program for All Inclusive Care for the Elderly – Model of Care in Michigan and Ontario

The Program of All-Inclusive Care for the Elderly (PACE) presently in Michigan, US, and replicated in Burlington, Ontario, will be shared. This unique health plan provides home and community-based care, services, and social engagement opportunities for older adults maintain their independence in their homes and the community.
Gwendolyn Graddy, Medical Director, PACE Southeast Michigan, United States
Jennifer Sharman, Project Consultant, PACE Burlington ON, United States
Jennifer Mendez, Associate Professor, Wayne State University School of Medicine, United States
Roger Myers, President and CEO, Presbyterian Villages of Michigan, United States

Towards a Life Course Approach to the Organization & Delivery of Dementia Care: The Preferences, Strengths, and Need-based (PSN) Model of Dementia Care

The poster will provide a detailed description of the PSN Model and engage participants in discussions about care interventions align with the PSN Model. Our project will inform understanding of dementia care delivery in LTC and roles of various clinical and non-clinical health care staff.
Margaret Saari, Post-Doctoral Fellow, SE Health/SE Research Centre, Canada
Paul Holyoke, Director, SE Research Centre, Canada

When Your Story Meets Their Story: A Powerful Collaboration

Branding is all about telling stories to create emotional connections. In this session, we’ll discuss how to stand out from the crowd, align your offering with the marketplace, and connect with consumers in a meaningful way for greater success.
Derek Dunham, Vice President Client Services, Varsity, United States
Jackie Stone, Vice President Client Services, Varsity, United States

Physical Spaces – Designing for the Future, Physical Spaces for the Next Generation of Residents

Baycrest’s LTC Smart Suites©

In this session, participants will learn more about Baycrest’s Smart Suite© initiative and lessons learned.  In addition, specific details will be shared about adoption challenges and strategies developed to address them.
Rheta Fanizza, Executive Vice President, Residential & Community Programs, Baycrest Health, Canada Sciences
Ron Riesenbach, Vice President, Innovation & Chief Technology Officer, Baycrest Health Sciences, Canada

Future-Oriented Building Design for Citizens with Dementia, Based on Inclusion in the Built Environment

Inclusion for citizens with dementia in the built environment! How are contributions made to inclusion in the built environment in the Netherlands? You will be informed about two examples of projects based on the latest insight. Which choices have been made? How do partners corporate? How is the building designed?
Samir K. Sinha, Peter and Shelagh Godsoe Chair in Geriatrics and Director of Geriatrics, Sinai Health System, Canada
Jan Luursema, Management Consultant, MaPaLaNa, Netherlands

Live Small to Live Big: Design Strategies for Big Living in Small Spaces

Well-conceived small housing takes into consideration numerous details to help make ”not-so-big” living comfortable, homelike, and senior-living-friendly. The emphasis is not on real estate, but on lifestyle. This session will provide examples of smaller units. The efficiencies of smaller units will be explored from cost, stewardship, and marketing perspectives.
Eric McRoberts, Partner, RLPS Architects, United States
Brent Stebbins, Partner, RLPS Architects, United States
Ric Myers, Director of Sales, Willow Valley Communities, United States

The Mercy Way – Small Household Living

The Mercy Way – ‘Hire for heart, train for skill’. A roadmap that provides a practical approach to creating a well-trained, well-led workforce that can deliver flexible care to meet the resident’s needs and preferences in a Small Household Living environment.
Kate McCormack, Executive Director People, Learning & Culture, Mercy Health, Australia

Quality Improvement – Incremental Innovation Success Stories

Accelerating the Spread and Scale of Innovations in Health in Diverse Contexts: Appropriate use of Antipsyschotics in Long-Term Care

During this session, participants will learn about:

  • The Appropriate use of Antipsychotics approach in long-term care and its impact on appropriate prescribing practices and resident experience of care.
  • Key considerations when adapting an innovation to diverse contexts, including facilitators and barriers to spread, scale and sustainability.

Julie Weir, Assistant Director, Clinical Care and Innovation, New Brunswick Association of Nursing Homes/ Association des foyers de soins du Nouveau Brunswick, Canada
Diane Boyer, Project Lead OPUS-AP, CIUSSS Estrie-CHUS, Canada
Tanya Mac Donald, Senior Improvement Lead Canadian Foundation for Healthcare Improvement, Canada
Jennifer Major, Senior Improvement Lead Canadian Foundation for Healthcare Improvement, Canada

Benefits of Implementing the OLTCA Spasticity Management Program in Ontario Long Term Care Homes – A Pilot Study

Spasticity is an involuntary muscle overactivity which commonly follows a stroke and presents in a variety of ways. The dysfunctions associated with spasticity interfere with resident quality of life and adds to caregiver burden. An effective Spasticity Management Program will promote a positive change for the long-term care home sector.
Susan Veenstra, Lead – Clinical Operatons, In Intiative Inc., Canada
Denyze Richardson, Pilot Study Participant, University Health Network, Canada
Charles Piwko, PharmD, PhD, In Initiative Inc, Canada
Jemila Hamid, Statistician, McMaster Health Science Centre, Canada

Determinants of Pain During End-of-life Care for Nursing Home Residents

This session will first describe the main pain trajectories experienced by nursing home residents during their end-of-life, and then discuss how resident- and work environment factors (e.g., staff levels, burnout, empowerment, leadership) influence these trajectories. Result demonstrate the importance of considering the work environment during end-of-life care.
Malcolm Doupe, Associate Professor, University of Manitoba, Canada

Revera’s Corporate Journey to Reduce Falls with Injury

Revera is mobilizing around a Corporate Improvement Aim to reduce falls with injury in LTC and Retirement by 50% by December 31, 2020. Learn how a diverse group of leaders, employees and residents are engaged, how this improves safety for residents and employees, and accelerates collaboration, teamwork and improvement culture.
Kim Stelmacovich, DIrector of Quality Transformation, Revera Inc., Canada

Wellness in Long Term Care: Using Resident Assessment Instrument to Support and Evaluate Reduction of Use of Antipsychotic Medications

Using Resident Assessment Instrument to support progress and success of wellness-improving initiatives, such as reduction in use of antipsychotics and the decrease in falls, Manitoba Revera Long Term Care has been able to demonstrate that we are making a difference in the wellness of the persons served in our Homes.
Bella Iomdina, Regional Manager Clinical Services, Revera LTC Inc.

Quality of life – Initiatives that Focus on Wellness that Could Include Physical, Social, Emotional/Psychological, Intellectual, and/or Spiritual Well-Being

Benefits of a Stroke Prevention Program in Ontario Based Long-Term Care Homes – A Pilot Study

Stroke is a neurological medical condition and one of the leading causes of disability in the elderly. The primary objective of this pilot study is to measure and evaluate surrogate outcomes as predictors of success in a planned stroke prevention program in long-term care homes located in Ontario.
Susan Veenstra, Lead – Clinical Operatons, In Intiative Inc., Canada
Charles Piwko, Principal Investigator, CHP Pharma Inc., Canada

Best Practices Using the Five Senses

We know that senses change as we age: less is known about how to adjust environments for the comfort of those with diminished senses. We can take actions to improve comfort, wellness and enjoyment. Knowing how and when to make these adjustments has the power to improve quality of life for seniors.
Thomas Jelley, Vice President, Sodexo Institute for Quality of Life, Canada
Linda Garcia, Professor, Interdisciplinary School of Health Sciences and Founding Director, Life Research Institute, Faculty of Health Sciences, University of Ottawa, Canada

Dementia, Intimacy and Sexuality

People with dementia have needs for intimacy and the expression of their sexuality. This session will discuss how dementia affects intimacy and sexuality, strategies to have conversations about intimacy and sexuality and information on how to help an individual with dementia and their partner maintain intimacy in long-term care homes.
Lori Schindel Martin, Associate Professor, Ryerson University, Canada
Mary Schulz, Director, Information, Support Services and Education, Alzheimer Society of Canada, Canada

Enhancing Food in Long Term Care: Phase 1 Identifying Enrichment Opportunities

This session will provide learnings from the first phase of a three phase project focused on improving the nutrient quality of food provided in long-term care. Many older adults consume inadequate vitamins and minerals and protein. Enriching food offerings is one way to improve this situation.
Heather Keller, Research Chair, Nutrition & Aging, Schlegel- University of Waterloo Research Institute for Aging, Canada

“I Don’t Feel So Alone Anymore”: Innovative Programs to Enhance Resident Quality of Life and Increase Volunteer Engagement

In this session presenters outline current research findings on loneliness and social isolation, highlighting the urgent need for innovation in LTC programming.  Four unique programs aimed at improving residents’ quality of life are explored.  Staff and volunteers report that these programs offer professionally and personally enriching experiences, arguably increasing staff and volunteer retention.
Michelle Fleming, Knowledge Broker, Ontario Centre for Learning, Research and Innovation in Long-Term Care hosted at Bruyère, Canada
Lindsay Webber, Director of Life Enrichment, Osgoode Care Centre, Canada

Navigating a New World: The Future of Medical Cannabis and Seniors

In this session, participants will be able to gain knowledge, interact and learn from their colleague’s experiences driving the discussion around cannabis. A panel of experts will  explore the topic of medical cannabis in complex environments in order to further understand how cannabis can be incorporated into a resident’s care plan.
Dr. Jonas Vanderzwan, Medical Director, WeedMD, Canada

Seniors – Adding Life to Years (SALTY): Pan Canadian Research Informing Quality of Life for Older Adults Living in Residential Long Term Care

A panel presentation of the dynamic collaborative work undertaken by the Seniors – Adding Life to Years (SALTY) project, a team of well-established research groups from across Canada exploring clinical and social approaches that support an enhanced QoL for older adults living in Canadian residential LTC facilities.
Janice Keefe, Professor, Mount Saint Vincent University, Canada
Matthias Hoben, Professor, University of Alberta, Canada
Denise Cloutier, Professor, University of Victoria, Canada
Tamara Daly, Professor, York University, Canada

Sexual Activity & Ethics in Long-Term Care: When Is It Your Business?

Participants will receive a copy of the one-page infographic tool.  The presentation will then identify the cases in which long-term care homes are required to intervene or otherwise become involved in its residents’ sexual activities, and why.  Different types of cases will be discussed in order to tease out the different responses required.  Discussion and questions will be included.
Jill Oliver, Community Ethicist, William Osler Health System, Brampton, Ontario, Canada
Paula Chidwick, Director Research & Corporate Ethics, William Osler Health System, Brampton, Ontario, Canada


Technology – Gadgets and Gizmos, the Latest Technologies and Products that Are Shifting our Industry and Improving Outcomes

Effectivate – A New Training Protocol for Cognitive Wellness in Older Adults

At Effectivate, we aim to help people experience successful aging by supporting their cognitive health. Our innovative training program comprised of personalized, seamlessly conjoined exercises (restoration), and instructional content teaching memory strategies (compensation). Combining both aspects together with unique focus on semantic processing, can provide a comprehensive solution for people experiencing cognitive decline.
Anna Izoutcheev, Content Developer and Researcher, Effectivate, Israel

How 5 VR Use Cases Can Dramatically Change Long Term Care and How You Too Can Easily Implement It

Learn how you can easily use virtual reality in a home or facility setting to positively impact the quality of life, mood, and engagement of the elderly.  You will learn first-hand how to use the technology so you can approach depression, Alzheimer’s, physiotherapy, and palliative care in a new way.
David Parker, Founder, Wishplay Inc., Canada

Social Connectivity: Enhancing Wellness Through Technology

This presentation will address emerging technology for dementia and depression aimed at improving care and maintaining the wellness of older adults, including a live demonstration of RYAN the companionbot. It also addresses keeping older adults socially connected through a tablet program, which facilitates independence and aging in place.
Diana Delgado, Chief Operating Officer, Eaton Senior Communities, United States
Mohammad Mahoor, Associate Professor, Department of Electrical & Computer Engineering, University of Denver, United States
Sarah Schoeder, Director of Wellness, Eaton Senior Communities Inc., United States

Social Isolation is Dangerous: Can New Technology Engage and Entertain in an Affordable Way?

Research indicates that social isolation for seniors is a difficult problem our society will face in the coming years. Learn about innovative technology designed to change your community’s environment to promote longevity, happiness, and healthier lifestyles. Discover strategies and tools used by providers for all levels of living.
J. Benjamin Unkle, Jr., CEO & President, Westminster-Canterbury on Chesapeake Bay, United States
John Franklin, Managing Director and Head of BB&T Capital Markets Healthcare Finance Group, United States

Steering Seniors in the Right Direction – Learn How our Hector-VR Driving Simulator is on the Road to Success

Meet HECTOR VRTM – a world-first immersive VR driving simulator designed with, and for, older drivers in Australia.  Learn more about harnessing technology for innovation in the long-term care sector, research outcomes and leveraging partnerships to achieve design outcomes that are “outside the box” and improve quality-of-life for older people.
Sue Thomson, Chief Executive Officer, McLean Care Ltd, Australia
Ben Horan, Associate Professor, Deakin University, Australia
Alicia Eugene, Project Manager McLean Care, Australia
Michael Mortimer, Industry Postdoctoral Research Fellow, Deakin University, Australia

Supporting Aging Through Technology

Join us for a discussion with leading health service providers (HSPs) and industry technology/solution providers. We will provide lessons learned on how to improve patient outcomes and transform aging care through their valuable collaborations and innovation demonstrations supported by the Health Technologies Fund.
Tania Massa, Director, Innovation Procurement, Ontario Centres of Excellence, Canada

The Albert Project™: Can Virtual Reality Simulation Reduce Depression and Agitation in Long Term Care Residents with Moderate to Severe Dementia?

The albert project™ is a collaborative technology project studying the impact of Virtual Reality (VR) Simulation on long term care residents with moderate to severe dementia. In this interactive session using VR, delegates will learn of the results of the pilot study and preliminary results of the Randomized Controlled Trial.
Jill Knowlton, Chief Operating Officer, Primacare Living Solutions Inc, Canada
Armin St. George, CEO, rosswater Digital Media LLC, Canada
Karen Campbell, Principal Investigator, Western University, Canada

The Futures So Bright – The Intersection of Technology and Aging

Technology in senior living is usually driven by the operational needs of an organization. What about the resident? This interactive session (designed for non-technical individuals) will demonstrate the benefits of technologies that improve the quality of life of your residents, particularly those individuals living with dementia.
Jessica Luh Kin MA, Director of the Resident Experience, Schlegel Villages, United States
Melanie James, Recreation Consultant, Schlegel Villages, United States
Jack York, President/Co-Founder, It’s Never 2 Late, United States

The Power Of Shared Experiences in a Community for Dementia Caregivers

This session discusses the power of community and collaboration, and how a digital caregivers network can help to make reliable crowdsourced solutions accessible to dementia caregivers everywhere.
Melissa Chan, Founder, Project We Forgot, Singapore

Transforming Data to Intelligence – Decision Support Tools, Artificial Intelligence and Beyond!

A Leader’s Guide: How to Successfully Incorporate the INTERACT™ 4.0 Quality Improvement Program to Reduce Unnecessary Hospitalizations

INTERACT® (Interventions to Reduce Acute Care Transfers) is a quality improvement program that focuses on the management of acute change in resident condition. It includes clinical and educational tools and strategies for health care leaders to use in every day practice in long-term care facilities to reduce unnecessary hospitalizations.
Samir K. Sinha, Peter and Shelagh Godsoe Chair in Geriatrics and Director of Geriatrics, Sinai Health System, Canada
Lisa Thomson, Chief Strategy and Marketing Officer, Pathway Health Services, Inc., United States
Susan LaGrange, Director of Education, Pathway Health Services, United States

Data Driven Organizational Improvement

Data and quality measures are inexorcably linked today in health care.  This session explores how data can be used, including benchmarking, to inform organizational strategy and develop organization capacity which achieve patient outcome, financial and market goals.  An example highlighting the 5th ranked SNF in the US is included.
Reginald Hislop III, Managing Parter/CEO, H2 Healthcare, LLC, United States

Mercy Health’s Residential Aged Care Quality System Framework

Mercy Health’s Aged Care Quality System Framework includes: monthly feedback, indicators, incidents, non-clinical audits, an annual Quality Health Check (QHC) which includes clinical audit and lead indicators.
The QHC comprises four elements:

  • Resident experience and engagement
  • Staff engagement and knowledge
  • Care and service outcomes
  • Compliance with Australian  Quality Standards and Mercy Health policies

Susan Blackbourn, Director Quality and Safety Residential Aged Care, Mercy Health, Australia

Step-by-Step Guide to Using Indicators: Support Critical Thinking to Improve Health Care Performance in Your Organization

The Canadian Institute for Health Information will review a tool that uses guided questioning to help you dig into your data, discover what your results are telling you and where you might focus your performance improvement time and resources.
Helen Wei-Randall, Program Lead, Canadian Institute for Health Information, Canada

Taking a Collaborative, Resident-Centred Approach to Social Engagement in Long Term Care

This session will introduce Seniors Quality Leap Initiative and describe how this collaborative is using interRAI quality of life data to facilitate transparent peer comparisons and  benchmarking. The session will present the results from resident focus group from the 15 SQLI organizations, which are being used to identify improvements for resident social life.
Cyrelle Muskat, Director, Quality Transformation & Performance Improvement, Seniors Quality Leap Initiative, Baycrest Health Science, Canada

Translating Research in Elder Care (TREC) – How Longitudinal Data Can Improve the Long-Term Care System

Translating Research in Elder Care (TREC) is a partnership of researchers, knowledge users, policy-makers, and citizens, which aims to produce knowledge and innovations that change elder care. TREC’s longitudinal database, the largest of its kind in Canada, is the foundation to improve quality of care and work-life in long-term care.
Carole Estabrooks, Professor & Canada Research Chair (Tier 1) in Knowledge Translation, University of Alberta, Canada

Understanding and Serving Diverse Senior Populations

Cultural Care & Work Innovations in LTC Settings

Canada is home to a rich diversity of aging populations and with it an increasing need for culturally knowledgeable care and labour practices. Using findings from the “Seniors Adding Life to Years” study and additional research on cultural care, this session will take a look at practical approaches to improving quality of life, work quality, and dementia management.
Vasuki Shanmuganathan, Postdoctoral Fellow, Centre for Aging Research and Education, York University, Canada

Differential Health Outcomes of Immigrants in Long-Term Care: A Retrospective Cohort Study

This presentation will describe the immigrant long-term care population and examine the differential hospitalization and mortality rates of recent immigrants compared to long-term residents. The influence of the “healthy immigrant effect” and language ability will be explored. Opportunities to increase equity in long-term care will be highlighted.
Ahwon Jeong, Research Assistant, Bruyère Research Institute, Canada
Julie Lapenskie, Research Coordinator, Bruyère Research Institute, Canada

Diversity Practices to Enhance Life in Long-Term Care

This series of presentations and facilitated discussion by the Ontario CLRI and LTC providers will offer practical insights, effective approaches and useful resources to support diversity among residents and care partners of various ethnicities, ages, gender identities, sexual orientations, and cognitive and physical abilities.
Michelle Fleming, Bruyère, Canada
Kate Ducak, Project Officer Schlegel-UW Research Institute for Aging, Canada

Innovative Solutions to Serving a Culturally Diverse Aging Population: Penn Asian Senior Services’ Excellence in Ageing Services Model

Join Global Ageing Network’s 2017 Excellence in Ageing Services awardee for an in-depth exploration of PASSi’s model for providing culturally and linguistically-considerate aging in the community with choices. The session will provide insight on innovative programming proven to improve quality of life and prepare businesses to best serve diverse populations.
Im Ja Choi, Founder & CEO, Penn Asian Senior Services (PASSi), Philadelphia, PA, United States

Supporting the Health and Well-Being of Indigenous Residents in Long-Term Care

This session will explore how the Ontario Centres for Learning, Research and Innovation in Long-Term Care is identifying and developing resources together with an advisory circle to support Indigenous residents in long-term care (LTC). Practical resources will be shared that LTC homes can use to enhance care for Indigenous residents.
Tasha Shields, Project Coordinator, Ontario CLRI, Ontario, Canada

What do you Know About the Needs, Rituals and Taboos of other Cultures in Terms of Urinary and Fecal Incontinence?

The consideration of the individual biography and habits in people with urine incontinence should belong to the daily routine of professionals. In daily practice, but also in public, it can be observed that ethnic, cultural or religious aspects of incontinence among people with a migrant background are often unknown.
Wilfried Schlueter, Professor, Westsächsische Hochschule Zwickau, University of Applied Sciences, Germany
Katharina Oleksiw, FH-Prof. Dr, Senior Lecture of Nursing Science, 
Carinthia University of Applied Sciences, Austria